Service Related

Frequently Asked Questions (FAQs)

Yes, we have a variety of options for window cleaning. You can choose one side or both sides. You can also select only particular windows of your house to save costs. Please call our customer service to discuss more.

Yes, Our high-end equipment can clean up to 4 story windows without even needing any ladders.

Yes, however, this will incur an extra charge and must be advised earlier during booking to include them. 

Yes, All our Pros are highly trained and have extensive knowledge of fabrics. We will determine your carpet material and apply a cleaning method that suits them best.

Our high-end carpet steam cleaning machines have very powerful inbuilt vacuum motors. Almost all water will get sucked out from the carpet leaving them only very slightly wet. The carpet will back dry in about 2-3 hours.

Yes, Woollen carpet needs different detergents which our Pros are completely aware of. We know how to treat expensive carpets well and make them back to life.

No, We would not like to give you a false promise. Some stains might be discoloring and burn marks which are considered as damage and cannot be improved by cleaning. We have a range of cleaning detergents and for almost all kinds of stains and they work almost every time, with some exceptions.

The best method for flea treatment is steam cleaning. The carpets are sprayed with about 70-degree Celsius temperature water at about 200-300psi pressure. This will get rid of almost all of the flea. However, we can help with minor infestation only. If your infestation is bad, please contact pest control as they are the expert in this field.

Yes, all our Pros are highly trained and have extensive knowledge of fabrics. We will determine your upholstery material and apply a cleaning method that suits them best.

Our high-end carpet steam cleaning machines have inbuilt very powerful vacuum motors for upholstery cleaning. Almost all water will get sucked out from the carpet leaving them only very slightly wet. The carpet will back dry in about 2-3 hours.

 

 No, We would not like to give you a false promise. Some stains might be discoloring and burn marks which are considered as damage and cannot be improved by cleaning. We have a range of cleaning detergents and for almost all kinds of stains and they work almost every time, with some exceptions.

Yes, however, some unsealed garage floor soaks oils inside and stains from the deep which might not come up 100%. 

 Yes, we can remove moss and make the floors back to life.

Yes, we have both portable and trailer-mounted machines with up to 50meter hose. We can reach all the corners of the house paring our machine outside. Although some areas might still be inaccessible. Hence, we always recommend a site inspection before giving you a quote and check all the perimeters.

Yes, we can organize a suitable time to visit for an inspection, then we can measure up and check all perimeters to come up with accurate pricing.

Yes, we have very effective solutions that can clean most of the grout’s dirt. However, prolonged unclean might cause grout discoloured which might not improve.

Tiles and grouts are charges per square meter, if you do not know the size then we can come up with pricing by per room. However, this might turn a little expensive than per square meter pricing.

The best option is to allow us to visit your property where can measure up and advise about the outcome as well with accurate pricing.

Yes, no small job is small for us. However due to various costs involved servicing this job, our minimum charge for tiles and grouts cleaning is $220.

Getting a bond back does not depend on cleaning alone. There are various other factors that your agency or landlords will take into account while returning your bonds such as maintenance issues, gardening, and damages.
Hence, unlike other cleaning companies, what we promise is a 100% satisfaction guarantee, the highest standard, and great customer experience. If there are any cleaning issues your real estate finds out, we come back at free of cost to rectify them. You do not have to wait for our availability, in this case, this will be prioritized and fixed immediately. For your relief, we go pick up and drop back keys from your Real Estate.

For presale cleaning we recommend you book our vacate cleaning premium package. This package is specially designed to ensure to maximise the value of your house. We clean your house in such a way that each and every corner will look like completely new. Premium packages can only be booked through phone call and our friendly client support manager will need to inspect your house to suggest cleaning requirements.

Cleaning is our job, we have cleaned the worst houses, however this needs to be notified earlier so our cleaners can be prepared with advance equipment and stronger chemicals.

Certainly yes, Majestic Cleaning Pros is one stop shop for all cleaning needs. Please check our services to find our range of services.

Yes, we have different Vacate cleaning packages to suit your need. Our standard end of lease cleaning package is completely customisable; meaning you can add or exclude cleaning tasks based on your requirements. Please discuss our customer support team who will be able to help you out and tell you how much would you be saving.

Yes, however some cleanings tasks such as Oven cleaning, Windows cleaning, and Carpet cleaning will still be on a Flat rate basis. There is no guarantee that you will be able to save money by booking hourly. We always recommend going on a flat rate basis. This will only make the quote more complicated and can end up more expensive.

Yes, we are specialised in window cleaning. With our high-end equipment, we can clean up to 4 storey windows.

Normally Real Estate will send you a notice of vacating the property before 28 days. In this correspondence, they also attach the cleaning checklist which you need to comply with when vacating. If you have not received one, you can always request your Real Estate for the cleaning checklist. Or alternatively, call us, our friendly customer service team will help you with this.

In this case, you can leave the key somewhere safe place such as underneath flowerpot, or below door mat. If you don’t find this safe, then we can pick keys from you for a small charge and drop keys back.

Yes, however, this must be advised earlier during the booking process. We have battery powered cleaning equipment and also a portable water tank in Van. Only Subject to availability.

Yes, but this will incur an extra charge.

Yes, All our Pros are highly trained and has extensive knowledge of fabrics. We will determine your mattress material and apply cleaning method that suits the best.

Our high-end steam cleaning machines have inbuilt very powerful vacuum motors for mattress steam cleaning. Almost all water will get sucked out from the carpet leaving them only very slightly wet. The carpet will back to dry in about 2-3 hours.

No We would not like to give you a false promise. Some stains might be discolouring and burn marks which is considered as damage and cannot be improved by cleaning. We have range of cleaning detergents and for almost all kinds of stains and they work almost every time, with some exceptions.

The best method for flea treatment is steam cleaning. The carpets are sprayed with about 70-degree Celsius temperature water at about 200-300psi pressure. This will get rid of almost all of the flea. However, we can help for minor infestation only. If your infestation is bad, please contact pest control as they are the expert in this field.

Yes, all our Pros are highly trained and has extensive knowledge in fabrics. We will determine your Rugs material and apply cleaning method that suits the best.

Our high-end Rugs steam cleaning machines have inbuilt very powerful vacuum motors. Almost all water will get sucked out from the carpet leaving them only very slightly wet. The carpet will back dry in about 2-3 hours.

My Rug is woolen and very expensive, are you able to clean?
Yes, Woollen Rugs need different detergents which our Pros are completely aware of. We know how to treat expensive Rugs well and make them back to life.

No, we would not like to give you a false promise. Some stains might be discolouring and burn marks which are considered as damage and cannot be improved by cleaning. We have a range of cleaning detergents and for almost all kinds of stains and they work almost every time, with some exceptions.

The best method for flea treatment is steam cleaning. The carpets are sprayed with about 70-degree Celsius temperature water at about 200-300psi pressure. This will get rid of almost all of the flea. However, we can help with minor infestation only. If your infestation is bad, please contact pest control as they are the expert in this field.

Yes, all the cleaning services that are offered in vacate cleaning, end of lease cleaning and bond cleaning are the same, only the names are different. End of lease cleaning or bond cleaning is normally for the rented house. Vacate cleaning is a more general term. Either you are a tenant looking to get moving our cleaning or owner, looking move out or sale house, you can book our vacate cleaning service which can be customised based on your cleaning requirements.

Dry carpet cleaning methods are low moisture cleaning meaning the carpet dries very quickly after cleaning. This method of carpet cleaning is suitable mostly for commercial sites where shutting down for letting the carpets dry is not possible. This method mainly involves spraying dry compounds into the carpets which then further agitated using rotary machines to break down the dirt and soils from the carpet fibres. This dirt and soil then vacuumed and removed out from the carpet.

In Carpet steam cleaning water is heated above 70 degrees C, before spraying into the carpets which produce excellent results, however, excessive heat can result in binding fibres and stiffening of carpet fibres. In Hot water extraction, water is heated up to only around 30-40 deg Celsius. This must be followed by pre-preparation methods such as pre-vacuuming, carpet spot cleaning, pre-spraying and agitating to achieve the best result.

Contact info

  • info@majesticcleaningpros.com.au (08) 9544 6516

  • Unit 13, 13 Collier Rd, Morley 6062, WA

  • Monday - Friday : 8:00am - 7:00 pm Saturday : 8:00am - 7:00 pm Sunday : 8:00am - 7:00 pm

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