Majestic Vacate Cleaning Guarantee

Why Our 14-Day Guarantee Matters
Legal Requirement Protection
Tenant bond inspections are required by law to be carried out within 14 days of lease expiry. Our warranty period aligns perfectly with this legal timeframe.
Real Estate Agent Issues
If your real estate agent, landlord, or property buyer raises any cleaning concerns, simply provide us with their formal inspection report or email.
Quick Response Promise
We dispatch our professional cleaners within 72 hours of receiving your re-clean request. Key collection and drop-off service included at no extra cost.
How Our 14-Day Free Re-clean Works
Report Issues Within 14 Days
Contact us within 14 days of your clean. Photographic evidence and/or a formal email from your agent or landlord listing the cleaning issues will be required.
Free Return Visit
If sub-par services are identified by your landlord or agent, we'll return and re-clean at no extra cost. If third parties are not involved, we require photos of the issues.
Scope & Limits
The guarantee only covers surfaces/items included in your original booking, and is subject to the exclusions below. Permanent stains, damage, and normal wear-and-tear are not covered.
Exclusions & Warranty Limits
The 14-Day Guarantee does NOT cover:
Mould embedded in silicone or grout (health & safety risk)
Damp-spot staining & water damage marks
Deep cleaning of heavily marked or stained walls (best efforts only)
Permanent discolouration from age/wear
Deep tile/natural stone stains requiring specialist treatment
Ceiling cleaning above standard height
Garage wall/floor scrubbing or floor oil-stain removal
Work at unsafe heights or in dangerous areas
Specialist equipment tasks (e.g., pressure washing grease, paint/plaster removal & repairs)
Brick wall or wallpaper cleaning
Items/Areas Not Cleaned Without Prior Agreement:
Fridges, furniture, décor, nick-knacks, linen, kitchenware left in cupboards
Inside cupboards not emptied (in furnished homes)
Pool or garden maintenance, rubbish removal
Personal belongings left in the property
Exterior building washing or roof cleaning
Pest control treatments
The 14-Day Free Re-clean Does Not Include:
Outside windows/glass & weather-exposed outdoor areas
Post-pest-control debris, garage deep cleaning
New dust or dirt after the clean (due to open doors, new residents, trades, etc.)
Oven door/glass removal (breakage risk)
Heavily dirty walls with major stains (may require new quote; no guaranteed removal)
Pre-existing damage or normal wear and tear
For full details and clarification on any exclusions or warranty limits, please contact our team. We are here to ensure your move-out is as stress-free as possible!
Contact Our Team Today